🎂 Refund & Return Policy – Cake Tree

At Cake Tree, we strive to deliver the freshest cakes and the best customer experience. Due to the perishable nature of our products, please review our Refund & Return Policy carefully before placing an order.

❌ No Returns

• All cakes and edible items are made-to-order and perishable, so we do not accept returns once the product has been delivered or picked up.

💸 Refund Policy

We offer refunds or replacements only in the following cases:

• You received the wrong item.
• The cake was damaged during delivery.
• The product is not as described (e.g., incorrect flavor or message).

📷 Proof Required

To process a refund or replacement, please:

• Contact us within 2 hours of receiving your order.
• Share clear photos of the issue (e.g., damaged or incorrect item).
• Provide your order number and contact details.

⏳ Processing Time

• Approved refunds will be processed within 3–5 business days via your original payment method.
• Replacements (if applicable) will be arranged as quickly as possible, based on product availability.

❗Important Notes

• No refunds will be issued for customer mistakes, such as:
  • Providing the wrong delivery address.
  • Not being available at the delivery time.
  • Taste preferences, unless the product is spoiled or defective.
• Once an order is confirmed and in preparation, cancellation is not allowed.

📞 Need Help?

If you have any questions or concerns, please contact us:

• Phone: 01997822886
• Email: caketreebd@gmail.com